Policies & FAQs

LATE SEATING

Please check your curtain time before traveling to the theater. New York City Ballet performances begin at the announced start time, and in deference to the viewing and listening pleasure of the audience in the auditorium, and to the performers onstage, there is no late seating. Latecomers will be seated only during an intermission or when the curtain has dropped for a pause in the performance. Patrons who leave the auditorium before or during a work will also not be reseated until the pause or intermission.

REFUNDS/EXCHANGES

We regret that we cannot replace or refund tickets for performances you miss.

SINGLE TICKETS
All single ticket purchases for performances and events are final; there are no refunds or exchanges. 

SUBSCRIPTIONS
Standard Series subscribers and Create Your Own Series subscribers with six or more performances make exchanges at no cost. Create Your Own Series subscribers with five or fewer performances exchange with a $7.50 fee per ticket. Exchanges are valid for fall, winter, and spring repertory performances within the season of purchase only, are subject to availability, and must be made no later than one day in advance of the originally scheduled performance. For the 2016-17 Season, subscription tickets cannot be exchanged in to January 28 Eve, February 3, 23, or Nutcracker performances. The difference of ticket cost will be incurred by Standard Series subscribers exchanging out of specially-priced performances.

There are no refunds on subscription packages once tickets have been processed and/or mailed. For more information, please visit the subscriptions page or call the Subscription Office at 212-496-0600, Monday–Saturday from 10 AM–8 PM and Sunday 12–5 PM.

MEDIA RELEASE

Use of any NYCB ticket acknowledges your willingness to appear in photographs and videos taken in the public areas of the theater and releases NYCB from the liability for the use of such photographs and images.

DRESS CODE

New York City Ballet does not have a dress code, and we advise that patrons to dress according to their comfort level and personal style. Some patrons dress very smartly — but others choose to be more casual. For galas and other special events, please check your invitation for the requested attire.

MISPLACED TICKETS

If you have lost your ticket/s or have not received via the US Postal Service (for hard copy tickets) or email (for print at home tickets), please contact customercare@nycballet.com or call us at (212) 496-0600.

RECORDING DEVICES

The use of phones and any photography, recording, and electronic devices in the auditorium is not permitted during the performance.​

MINIMUM AGE REQUIREMENTS

All patrons, including small children sitting in laps, must have a ticket to enter the theater. All performances are appropriate for ages 5+ as long as guests are not disruptive to other patrons' enjoyment of the performance. Please be aware that anyone causing a disturbance during a performance, regardless of age, will be asked by a theater usher to leave the auditorium.

Sales associates are happy to assist in selecting the best performances and/or public programs based on your family's ages and interests, including one-hour Family Saturdays on our main stage and interactive Children’s and In Motion Workshops.

PERFORMANCE CANCELLATIONS

In the unlikely event that we must cancel a performance, we will contact ticket holders via email regarding refund procedures. Updated information about accommodations for inclement weather will be posted on our homepage when applicable.

LOST ITEMS

Please contact us about items misplaced in the theater at 212-870-5569.

MAILING LIST

To be added to our mailing list, or request that you no longer receive paper mailings, please contact customercare@nycballet.com. You can sign up for our digital mailing list by entering your contact information on the email signup form at the bottom of our homepage.