Policies & FAQs


WARNING ABOUT UNOFFICIAL TICKET SELLERS

The only official website for purchasing New York City Ballet Repertory performances and George Balanchine’s The Nutcracker® tickets is nycballet.com. Purchasing tickets from any other seller or website runs a risk of receiving fraudulent tickets or paying extremely inflated prices. Tickets purchased from any other source that appear to have been altered, or are deemed fraudulent, will not be accepted and you will not be allowed entry. Please note that entry to George Balanchine’s The Nutcracker® requires a New York City Ballet ticket printed by the David H. Koch Theater. E-tickets, print-at-home tickets, and copies of tickets are not valid and will not be accepted.

New York City Ballet is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or ticket resale websites. Tickets purchased from third parties may not be valid and may be unusable for admittance, and we cannot replace lost or stolen third-party tickets. Additionally, we will be unable to contact holders of such tickets about program changes or cancellations. Help us serve you in the best manner possible by purchasing your tickets only through the New York City Ballet — either in person at our box office, by phone at 212-496-0600, or online at nycballet.com.
 

LATE SEATING

Please check your curtain time before traveling to the theater. New York City Ballet performances begin at the announced start time, and in deference to the viewing and listening pleasure of the audience in the auditorium, and to the performers onstage, there is no late seating. Latecomers will be seated only during an intermission or when the curtain has dropped for a pause in the performance. Patrons who leave the auditorium before or during a work will also not be reseated until the pause or intermission.
 

REFUNDS/EXCHANGES

We regret that we cannot replace or refund tickets for performances you miss.
 

SINGLE TICKETS

All single ticket purchases for performances and events are final; there are no refunds or exchanges.
 

SUBSCRIPTIONS

Standard Series subscribers and Create Your Own Series subscribers with six or more performances make exchanges at no cost. Create Your Own Series subscribers with five or fewer performances exchange with a $8 fee per ticket. Exchanges are valid for fall, winter, and spring repertory performances within the season of purchase only, are subject to availability, and must be made no later than one day in advance of the originally scheduled performance. For the 2018-19 Season, subscription tickets cannot be exchanged in to the February 2, 8, or March 2 eve, or Nutcracker performances. The difference of ticket cost will be incurred by Standard Series subscribers exchanging out of specially-priced performances.

There are no refunds on subscription packages once tickets have been processed and/or mailed. For more information, please visit the subscriptions page or call the Subscription Office at 212-496-0600, Monday–Saturday from 10 AM–8 PM and Sunday 12–5 PM.
 

MISPLACED TICKETS

If you have lost your ticket/s or have not received via the US Postal Service (for hard copy tickets) or email (for print at home tickets), please contact customercare@nycballet.com or call us at (212) 496-0600.
 

PERFORMANCE CANCELLATIONS

In the unlikely event that we must cancel a performance, we will contact ticket holders via email regarding refund procedures. Updated information about accommodations for inclement weather will be posted on our homepage when applicable.
 

MINIMUM AGE REQUIREMENTS

All patrons, including small children sitting in laps, must have a ticket to enter the theater. All performances are appropriate for ages 5+ as long as guests are not disruptive to other patrons' enjoyment of the performance. Please be aware that anyone causing a disturbance during a performance, regardless of age, will be asked by a theater usher to leave the auditorium.

Sales associates at 212-496-0600 are happy to assist in selecting the best performances and/or public programs based on your family's ages and interests, including one-hour Family Saturdays on our main stage and interactive Children’s Workshops and In Motion Workshops.
 

DRESS CODE

New York City Ballet does not have a dress code, and we advise that patrons to dress according to their comfort level and personal style. Some patrons dress very smartly — but others choose to be more casual. For galas and other special events, please check your invitation for the requested attire.
 

TOURS

There are two ways to schedule a backstage tour of the David H. Koch Theater. Donors at the Leader level and above ($1,000+) enjoy access to a backstage tour and more as part of their membership benefits. Additionally, groups attending a NYCB performance can add a Group Adventure to their ticket package, which includes a behind-the-scenes tour.

Tours of the Lincoln Center for the Performing Arts campus can include a stop in our Theater, schedules permitting (itinerary subject to change). For more information, please visit the Lincoln Center Tours page.
 

MEDIA RELEASE

Use of any NYCB ticket acknowledges your willingness to appear in photographs and videos taken in the public areas of the theater and releases NYCB from the liability for the use of such photographs and images.
 

RECORDING DEVICES

The photographing, video and/or sound recording of the performance without the prior written permission of NYCB management is prohibited by law, as is the use of phones or any other electronic device during the performance. Offenders may be ejected and liable for damages and other lawful remedies.​
 

LOST ITEMS

Please contact us about items misplaced in the theater at 212-870-5569.
 

MAILING LIST

To be added to our mailing list, or request that you no longer receive paper mailings, please contact customercare@nycballet.com. You can sign up for our digital mailing list by entering your contact information on the email signup form at the bottom of our homepage.