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New York City Ballet is one of the foremost dance companies in the world, with a roster of spectacular dancers and an unparalleled repertory. Founded in 1948 by George Balanchine and Lincoln Kirstein, New York City Ballet quickly became world-renowned for its athletic and contemporary style. Widely acknowledged for its enduring contributions to dance, New York City Ballet is committed to promoting creative excellence and nurturing a new generation of dancers and choreographers. The School of American Ballet is the official training academy of the New York City Ballet.

The Manager, Membership works as part of a team in a fast-paced environment, focused on providing excellent customer service to NYCB members from the $100 to $2,499 levels. Responsible for planning and leading Membership acquisition appeals, renewals, and second asks, through the various channels of fundraising (direct mail, tele-funding, and online) and benefit fulfillment. This individual executes and plans member dress rehearsals, member receptions, and other events throughout the year. This individual serves as a primary contact and manages the data for the Company’s annual telefunding campaigns and implements new strategies to grow the base of supporters and to upgrade current members into higher levels of giving. The Manager serves as the direct supervisor to the Assistant, Membership and works in collaboration with all areas of individual giving.

MAJOR DUTIES AND RESPONSIBILITIES

  • Manages Membership department to further fundraising objectives.
    Works with the Director, Major Gifts & Individual Giving:
  • Create and manage Membership’s acquisition, renewal, second-ask, and special campaigns to expand the
    individual donor base.
  • Organize and oversee weekly membership rehearsals during repertory seasons, including selecting programs,
    managing RSVP lists, working with Theater operations and production team, and coordinating with Volunteers
    Services.
  • Manage annual tele-funding campaigns, including coordinating data and suppression files with Donor Record and
    fielding questions from the on-site call room manager.
  • Organize and manage quarterly member working dress rehearsals in collaboration with Theater Operations,Volunteer Services, the Call Center, and the Box Office during the Company’s performance seasons.

Also

  • Works with Marketing and outside vendors to design various individual giving publications, including the
    brochures, donor event invitations, Membership cards, and Membership welcome packets.
  • Develops and maintains Membership’s financial projections and expenses.
  • Manages Membership’s annual solicitation and events calendars.
  • Hires and supervises membership interns throughout the year.

Oversees membership and individual giving tasks to advance annual fundraising plans.

  • Manages the Membership Assistant to coordinate monthly Membership renewals through direct mail, tele-
    funding, and online
  • Oversees Membership Assistant to generate Membership tax receipt/gift acknowledgement letters and
  • Membership cards on a monthly basis.
  • Works the Membership Assistant and Donor Records to source and process all Membership gifts from mail, tele-
    funding, and online.
  • Serves as the primary contact with outside vendors including mail houses and graphic designers for all
    Membership communications.
  • Works Marketing department to increase Membership’s presence on NYCB’s social media platforms, digital
    communications, and season subscription campaign materials.
  • Oversees the Assistant, Membership in uploading and updating attendance data into Tessitura for Membership
    events.

Supports development with planning and implementing organizational goals

  • Leads tracking of all Membership campaigns, contribution, and challenge grants by fundraising channel and source, and creates and manages various reports as needed.
  • Works with other Development areas to manage production and special crediting language in printed and electronic materials.
  • Assist IT and Donor Records with database management needs for Membership.
  • Provides support and completes additional projects as assigned.

Minimum Requirements

  • Highest moral character and integrity
  • Bachelor’s Degree required
  • Three to four years’ experience in fundraising or marketing
  • Self-motivated, results oriented, and goal focused
  • Committed to and enthusiastic about the mission, programs, and services of NYCB
  • Ability to manage multiple projects independently and meet deadlines with limited oversight
  • Financial accounting and solid customer service skills required
  • Persuasive and strategic communicator with demonstrated interpersonal skills and problem-solving ability
  • Proficiency with standard business applications, such as MS Office
  • Ability to work well in a team environment

Preferred

  • Experience with Tessitura or related donor database

Attributes that help make a person successful in this role include:

  • Leadership
  • Customer/donor relationship management
  • Lead by example
  • Flexibility
  • Positive attitude
  • Time management
  • Team-oriented
  • Excellent work ethic
  • Trustworthy
  • Goal driven

 

Work Environment

  • While performing the duties of this position, the employee is frequently exposed to:
      o Office setting
      o Theater and studio settings
      o Offsite venues
      o Less than 5% travel

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully
perform the minimum requirements of this position:

  • Position regularly requires sitting and standing for long periods of time.
  • Position occasionally requires lifting/carrying boxes and equipment for donor events.

Position Type/Expected Hours of Work


This is a full-time position and the hours of work are between 10am – 6pm weekdays. Position requires the ability to participate in donor events and attend performances, including frequent evenings and weekends. Travel may be required as needed.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

 

TO APPLY

Interested, qualified candidates may apply by forwarding their resume and salary requirements to BalletHR@NYCBallet.com with Manager, Membership in the subject line. No Phone Calls, Please.

New York City Ballet is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity or expression, marital status, citizenship status, disability, pregnancy, creed, genetic predisposition or carrier status, military status or veteran status, status as a victim of domestic violence, unemployment status, familial status, sexual violence or stalking victim status, caregiver status, arrest or conviction record to extent required by applicable law, credit history or any other characteristic protected by law.

New York City Ballet, one of the foremost ballet companies in the world, pursues the highest levels of artistic excellence and innovation. Therefore, we seek to attract, retain, and cultivate the most talented dancers, musicians, designers, stage technicians, and arts administrators. To this end, we are deeply committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity. We are inspired by our founders, George Balanchine and Lincoln Kirstein, who envisioned an authentically American expression of ballet with a company that reflects the rich cultural diversity of this nation. In pursuit of their vision, we are committed to educating, developing, and supporting an organization that embodies diversity in its many forms.

Learn More About Our Commitment to Diversity, Equity, and Inclusion