Health and Safety at New York City Ballet
New York City Ballet remains deeply committed to the health and safety of our visitors, artists, and staff and we are continually adapting our health and safety protocols in consultation with medical advisors and in line with federal, state, and local guidance.
As of November 1, 2022, following CDC guidelines and the availability of COVID-19 vaccines, boosters, and antiviral treatments, mask usage and proof of vaccination by visitors when attending performances or events at the David H. Koch Theater (the “Theater”) or the NYCB Studios at the Samuel B. & David Rose Building (the “Studios”) is not currently required. Patrons who wish to continue to wear a mask are, of course, welcome to do so, and we ask that if you are suffering from COVID-19 or cold-like symptoms that you please stay home. If you have been exposed to someone who tested positive for COVID-19 in the past ten days please monitor your symptoms and refer to the latest CDC guidelines, and as a courtesy to others, wearing a mask is recommended while in attendance. Should you need to miss a performance for which you are ticketed due to health concerns, please follow the process and timing described in the Refund and Exchange Policy below.
General safety measures that are in effect at the Theater and Studios include upgraded ventilation systems with MERV 15 filters, and rigorous cleaning and sanitation protocols throughout the buildings.
Health and safety protocols are subject to change, and we will strive to communicate substantial changes in advance. Visitors and Ticket Holders should review this page periodically to identify changes impacting one's ability to attend based on individual circumstances.
The Theater and the Studios reserve the right to interpret these policies and may, at their sole discretion, refuse to allow admission to any Visitor or Ticket Holder who does not comply with these policies.
Ticket Holder acknowledges and agrees that there are inherent risks to health and safety associated with attendance at any Theater performance or Studios event. Risks include, but are not limited to, the possibility of contracting COVID-19, a variant of COVID-19, and any other communicable diseases (collectively, "Illnesses") any of which can result in unforeseen impacts on one's health and, in some cases, loss of life. Ticket Holder acknowledges the decision to attend a Theater performance or Studio event is voluntary, solely within Ticket Holder's discretion, assumes all risks, and understands the Theater and Studios do not and cannot prevent the spread of such Illnesses.
If you feel ill, have any onset symptoms of COVID-19, or test positive for COVID-19, you agree not come to the Theater or the Studios.
REFUND AND EXCHANGE POLICY
All sales are final. Tickets purchased from the David H. Koch Theater Box Office, Call Center, or the New York City Ballet website may be exchanged, due to health safety concerns, up until noon on the day of the performance, public program, or workshop. If a Ticket Holder seeks a ticket exchange into a future performance, the exchange must take place within the 2023-24 Season, and will apply to tickets with equivalent or lesser value. The Ticket Holder will also be asked to pay the difference in price should the replacement performance ticket exceed that of the original ticket. This Exchange Policy may not apply to all performances. If you have any questions about this policy, please reach out to firstname.lastname@example.org or call 212-496-0600 Monday-Thursday 10 AM - 7:30 PM, Friday-Saturday 10 AM - 8 PM, and Sunday 10 AM - 5 PM.
In consideration of being permitted to attend and by attending any Theater performance or Studios event in addition to Ticket Holder's agreement to be bound by the terms and conditions printed on the ticket, posted at the Theater and the Studios, and on the New York City Ballet website, Ticket Holder hereby acknowledges and assumes the inherent risks associated with the above Acknowledgment. Ticket Holder and anyone acting on Ticket Holder's behalf knowingly and voluntarily releases the New York City Ballet, and without limitation, its Board of Directors, its officers, employees, performers, agents, and affiliates and/or any person or entity acting on their behalf (collectively, the "Releasees"), and waives all claims of liability and damages either at law or in equity, to the fullest extent permissible by law, that could be brought against the Releasees, and relinquishes all rights to bring any claim or recover any damages associated with injury or loss of life against the Releasees in connection with exposure to or infection with such Illnesses arising out of entry into and/or attendance at any Theater performance or Studio event regardless of any acts (unless willful), or any other type of fault, misbehavior or failure to act of the Releasees.
Ticket Holder understands and agrees that this Acknowledgment, Assumption of Risk and Waiver is subject to and will be construed in accordance with the laws of the State of New York, without regard to choice or conflict of law provisions. If any provision in this Acknowledgment, Assumption of Risk and Waiver is declared illegal, void, or otherwise unenforceable Ticket Holder agrees that such provision or part thereof will be deemed severable, and all other provisions contained herein remain valid and binding with full force and effect as if the severed provision or part did not exist.