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We are thrilled to welcome you to the 2022-23 season

New York City Ballet remains deeply committed to the health and safety of our visitors, artists, and staff and we are continually adapting our health and safety protocols in consultation with medical advisors and in line with federal, state, and local guidance.

With the recent changes in CDC guidelines and the availability of vaccines, boosters, and antiviral treatments, as of November 1, mask usage by visitors, when attending performances or events at the David H. Koch Theater (the “Theater”) is encouraged but no longer required.

While New York City Ballet strongly recommends vaccination against COVID-19, proof of vaccination is also not currently required.

Additional safety measures that are in effect at the Theater and Studios include upgraded ventilation systems with MERV 15 filters, and rigorous cleaning and sanitation protocols throughout the buildings.

Health and safety protocols are subject to change, and we will strive to communicate substantial changes in advance. Visitors and Ticket Holders should review this page periodically to identify changes impacting one's ability to attend based on individual circumstances.

The Theater and the Studios reserve the right to interpret these policies and may, at their sole discretion, refuse to allow admission to any Visitor or Ticket Holder who does not comply with these policies.

ACKNOWLEDGMENT

Ticket Holder acknowledges and agrees that there are inherent risks to health and safety associated with attendance at any Theater performance or Studios event. Risks include, but are not limited to, the possibility of contracting COVID-19, a variant of COVID-19, and any other communicable diseases (collectively, "Illnesses") any of which can result in unforeseen impacts on one's health and, in some cases, loss of life. Ticket Holder acknowledges the decision to attend a Theater performance or Studio event is voluntary, solely within Ticket Holder's discretion, assumes all risks, and understands the Theater and Studios do not and cannot prevent the spread of such Illnesses. 

If you feel ill, have any onset symptoms of COVID-19, or test positive for COVID-19, you agree not come to the Theater or the Studios. 

REFUND AND EXCHANGE POLICY

All sales are final. Tickets purchased from the David H. Koch Theater Box Office, Call Center, or the New York City Ballet website may be exchanged, due to health and/or safety concerns, up until noon on the day of the performance, public program, or workshop. If a Ticket Holder seeks a ticket exchange, the exchange will apply to tickets with equivalent or lesser value. The Ticket Holder will be asked to pay the difference in price should the replacement performance ticket exceed that of the original ticket. This Exchange Policy may not apply to all performances. If you have any questions about this policy, please reach out to customercare@nycballet.com or call 212-496-0600 Monday-Thursday 10 AM - 7:30 PM, Friday-Saturday 10 AM - 8 PM, and Sunday 10 AM - 5 PM.

WAIVER

In consideration of being permitted to attend and by attending any Theater performance or Studios event in addition to Ticket Holder's agreement to be bound by the terms and conditions printed on the ticket, posted at the Theater and the Studios, and on the New York City Ballet website, Ticket Holder hereby acknowledges and assumes the inherent risks associated with the above Acknowledgment. Ticket Holder and anyone acting on Ticket Holder's behalf knowingly and voluntarily releases the New York City Ballet, and without limitation, its Board of Directors, its officers, employees, performers, agents, and affiliates and/or any person or entity acting on their behalf (collectively, the "Releasees"), and waives all claims of liability and damages either at law or in equity, to the fullest extent permissible by law, that could be brought against the Releasees, and relinquishes all rights to bring any claim or recover any damages associated with injury or loss of life against the Releasees in connection with exposure to or infection with such Illnesses arising out of entry into and/or attendance at any Theater performance or Studio event regardless of any acts (unless willful), or any other type of fault, misbehavior or failure to act of the Releasees.

Ticket Holder understands and agrees that this Acknowledgment, Assumption of Risk and Waiver is subject to and will be construed in accordance with the laws of the State of New York, without regard to choice or conflict of law provisions. If any provision in this Acknowledgment, Assumption of Risk and Waiver is declared illegal, void, or otherwise unenforceable Ticket Holder agrees that such provision or part thereof will be deemed severable, and all other provisions contained herein remain valid and binding with full force and effect as if the severed provision or part did not exist.